Terms, Conditions + Privacy Policy


Last updated: May 26th, 2022

DISCLAIMER

THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK AND THAT ZENZIVA LIVING SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE AND OUR SERVICES.

INDEMNIFICATION

YOU AGREE TO DEFEND, INDEMNIFY AND HOLD ZENZIVA LIVING, ITS EMPLOYEES, OFFICERS, BOARD OF DIRECTORS, CONSULTANTS, AGENTS AND AFFILIATES HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, COSTS AND EXPENSES, INCLUDING COSTS AND ATTORNEY’ FEES, ARISING FROM OR RELATED TO YOUR USE OF THE SITE AND OUR SERVICES.

SITE CONTENTS

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the "Contents") are protected by copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed to Zenziva Living, LLC. Collectively, its subsidiaries and/or affiliates. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Zenziva Living. Zenziva Living may prosecute infringement to the full extent permitted under applicable law.

The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS

All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Zenziva Living on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Comments") shall be and remain Zenziva Living’s property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Zenziva Living of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Zenziva Living will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Zenziva Living is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.

You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain, in the sole opinion of Zenziva Living or its representatives, libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

You agree that Zenziva Living may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in Site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Zenziva Living may use your information for marketing and promotional purposes.

Zenziva Living emails and communications

You agree that Zenziva Living may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any Zenziva Living products or services, or for such other purpose(s) as Zenziva Living deems appropriate. You have the option to opt-out of marketing communications.

LINKS TO OTHER WEB SITES AND SERVICES

To the extent that this Site contains links to outside services and resources, the availability and content of which Zenziva Living does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource. Zenziva Living is not responsible and shall not be held liable for the use of any such content.

INACCURACY DISCLAIMER 

From time to time there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). 

TERMINATION

This Agreement is effective unless and until terminated by either you or Zenziva Living. Zenziva Living may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Zenziva Living’s ' sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Zenziva Living, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.

 

Privacy Policy

Last Updated: May 26, 2022

This Privacy Policy describes how information about you is collected, used, and disclosed by Zenziva Living, LLC. (here referred to as "we", "us", and "Zenziva") in connection with your use of our websites, mobile applications, products, services, communications, or other interactions with us (collectively, the "Service"). Your use of the Service indicates your consent to Zenziva Living’s collection, use, and disclosure of information about you as described in this Privacy Policy.

Zenziva Living reserves the right to change or modify this Privacy Policy at any time and in our sole discretion. If we make changes to this Privacy Policy, we will provide notice of such changes, such as by sending an email communication, providing notice through the Service, or updating the “Last Updated” date at the beginning of this Privacy Policy. We encourage you to review this Privacy Policy whenever you use or access the Service or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.

You may contact us regarding this Privacy Policy via email here.

Collection of information: We may collect information about you in connection with your use of the Service, including information you transit to or through the Service. We collect both information you provide directly to us (for example, your account and transaction information) and information that is automatically collected when you use or access the Service (for example, your IP address and mobile device information). The types of information we collect about you include:

a.) Information You Provide to Us, for example when you register for a Zenziva Living account, purchase a product, sign up for a subscription, subscribe to a newsletter or email list, participate in a survey, contest, promotion, or event, apply for a job, communicate with us via email or third party platforms, request client support, or other methods of communication with us

  1. Account information, such as your name, email address, password, postal address, phone number, subscription, delivery and dietary preferences, and any other information you choose to provide

  2. Transaction information, such as information about Zenziva Living products or services that you purchase, shipping information and any information related to refunds, credits, and cancellations. We may also collect and store limited payment information from you, such as payment card type and expiration date and the last four digits of your payment card number; however, we do not collect or store full payment card numbers and all transactions are processed by our third party payment processor.

  3. Information about others, such as the names and email addresses of gift recipients when you purchase gifts through the Service, send a product to a recipient other than yourself, or invite friends or family to Zenziva Living

  4. Other information you choose to provide, such as when you participate in a survey, contest, or promotion, when you interact with or mention us on third party social media sites, or when you request technical or customer support

b.) Information we Collect Automatically, for example when you access or use the Service

  1. Log In Information: When you visit the Service, our servers automatically record certain log file information, such as your Internet Protocol ("IP") address, operating system, browser type and language, referring URLs, access times, pages viewed, links clicked and other information about your interactions with the Services

  2. Mobile Device Information: We collect information about the mobile device you use to access or use the Service, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

  3. Activity information: We may store information about your use of the Service, such as website pages visited, date and time of your visit, transactions you initiate, and emails you receive, open, and click

  4. Information collected by cookies and other tracking technologies: We and our service providers use various tracking technologies, including cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash (sometimes called "flash cookies"), advertising identifiers (including mobile identifiers such as Apple's IDFA or Google's Advertising ID) and similar technology (collectively, "Cookies") to collect information about you in connection with your use of the Service. Cookies may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may collect and transmit information about you and your use of the Service, such as your browser type, search preferences, IP address, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time of your use. Cookies may be persistent or stored only during an individual session. you interact with the Service, including information about your browsing and purchasing behavior. Unless otherwise specified, we will retain the information described here indefinitely.


Use of Information: We may use the information we collect about you for a variety of purposes, including to:

  1. Provide, maintain, and improve the Service and products provided by Zenziva Living

  2. Manage your account and send you related information, including confirmations, updates, technical notices, security alerts and support and administrative messages

  3. Respond to your comments, questions, and requests, and provide customer service

  4. Communicate with you about the Service, products, offers, surveys, events, content, and other news and information we think may be of interest to you. When you sign up for an account or use certain features of our Service, you are opting to receive messages from us. 

  5. Monitor and analyze trends, usage, and activities in connection with the Service and our communications to you

  6. Detect, investigate, and prevent fraudulent transactions and other illegal activities, protect the rights and property of Zenziva Living and others, and comply with legal requirements

  7. Personalize and improve the Service and provide advertisements, content, and features that match your profile and interests, and remember information about your preferences for the Service

  8. Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards

  9. Carry out any other purpose for which the information was collected 

Sharing of information: We respect your privacy online. We do not sell or rent your information to third parties unless explicitly specified. However, we may share the personal information we do collect about you with third parties as follows or as otherwise described in this Privacy Policy

  1. With vendors, consultants, and other service providers who need access to such information to carry out work or perform services on our behalf, such as fulfill your order or assist in communication with you

  2. When you interact with us on third party social media sites, information that you provide may be displayed publicly, such as your name, photos, and other information you choose to provide

  3. When you purchase a product that includes benefits from a partner organization, your email address may be shared with the partner for the purposes of fulfilling your purchase. Please refer to partner companies' sites for their Privacy Policy regarding the collection, use, and storage of your personal information

  4. In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, rule, regulation or legal process

  5. If we believe your actions are inconsistent with our Terms & Conditions or other policies, to protect the rights, property or safety of Zenziva Living and others

  6. In connection with, or during negotiations of, any merger, acquisition, sale of assets or any business, other change of control transaction or financing; between any future parent, subsidiary, and/or affiliated company

  7. With advertising and analytics partners to serve advertisements on our behalf across the internet and to provide analytics services. These entities may use Cookies in the same way we do, to among other things, track and analyze data, determine the popularity of certain content, deliver advertising and content targeted to your interests and better understand your online activity. 

  8. With your explicit consent or at your direction

  9. Links: Our website may contain links to third party services, like another business's URL. Except as described here, we do not share your personal information with them and are not responsible for their privacy practices. We suggest you read the privacy policies on or applicable to all such third party services

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you 

Security: Zenziva Living takes reasonable measures and use various safeguards to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction, both during transmission and once we receive it. However, no method of transmission over the internet or via mobile device, or method of electronic storage, is 100% secure. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to or from us over the Internet. In particular, email sent to or from Zenziva Living may not be secure, and you should therefore take special care in deciding what information you send to us via email. 

  1. Account Information: You may update, correct, or modify information about you at any time by logging into your account or by emailing us at https://www.zenzivaliving.com/contact-us . If you wish to deactivate your account, please email us, but note that we may continue to retain information about you for the purposes authorized under this Privacy Policy unless prohibited by law.

  2. Cookies: Most web browsers are set to accept Cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. The method for disabling Cookies may vary by device and browser, but can usually be found in your device or browser preferences or security settings. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Service.

  3. Online advertising networks: As you browse our website, online ad

  4. Promotional Communications: You may unsubscribe and no longer receive promotional communications from us by following the instructions in those communications or by emailing us at https://www.zenzivaliving.com/contact-us. 

  5. Children: Use of Zenziva Living’s website and all Zenziva Living’s accounts is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information without parental consent, please contact us at https://www.zenzivaliving.com/contact-us. If we become aware that a child under 13 has provided us with personal information without parental consent, we take steps to remove such information and terminate the child's account

  6. California Residents - Your California Privacy Rights: We do not disclose your personal information to third parties for the purpose of directly marketing their goods or services to you. If you have any questions regarding this policy, or would like to change your preferences, you may contact us at the address listed above.

Welcome to the website ("Site") of Zenziva Living, Inc (“we”, “us”, “our” or “Zenziva”). Please review the following terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by these terms (the "Agreement"). If you do not agree to these Terms, you may not access or use the Site or order, receive, or use the products, or content made available through the Site (collectively, the “Products”).

We reserve the right to change or modify these terms at any time and in our sole discretion. Such changes or modifications will be effective immediately upon notice, which may be posted as a modified agreement on the Site with an updated “Last updated” date, or sent out via email. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. We encourage you to review the Terms frequently to ensure that you understand the terms and conditions that apply when you access or use the Sites or order, receive or use the Products. If you do not agree to the revised Terms, you may not access or use the Sites or order, receive or use the Products.

PRIVACY POLICY

Please refer to our Privacy Policy for information about how we collect, use and disclose information about you. By using our website, you acknowledge that you have read and agree to the Privacy Policy.

ALLERGY DISCLAIMER AND LIABILITY WAIVER

Even though our Chocolate Scrub is made the the most utmost integrity + with the highest quality sources we can possibly find, always do a test patch on your skin before using our Chocolate Scrub. By using any Zenziva products or services, you acknowledge that you are doing so at your own risk, and have tested the product on a patch of your skin first.

We do not claim our products, or services will alleviate, heal or cure any health condition or symptom. The content of this website and any product or service Zenziva Living offers are not meant to diagnose, treat, prevent or cure any medical condition, and should not be used as a substitute for consulting a doctor or other health professional. Any information that you find on this website, on websites we link to, receive from our employees, suppliers, or agents by phone, email or other communication channel, or obtain through contacts you make through Zenziva Living should be verified with your doctor. Consult your doctor with any specific health questions or problems you may have. If you think you have a medical emergency or any condition requiring immediate attention, call your doctor or 911 immediately. The statements made by Zenziva Living on this website and our practice and products have not been evaluated by the Food and Drug Administration.

PRICING AND AVAILABILITY

All prices are shown in U.S dollars and applicable taxes and other charges, if any, are additional. We reserve the right to adjust prices as we may determine in our sole discretion, at any time and without notice; provided, however, that if we change the amounts or other charges associated with our various subscription plans, we will provide you with advance notice of such changes. We will not, however, be able to notify you of changes in any applicable taxes. The shipment of your subscription products (auto club order) to you after your order has been placed will confirm your acceptance of such changes, unless you cancel your subscription(s) in accordance with the cancellation policies set forth in the “Cancellation of Subscription” section of these terms.

All of our products are subject to availability, and we reserve the right to impose quantity limits on any order, to reject all or part of an order, to discontinue offering certain products without prior notice. Please note that all orders are available on a first-come, first-serve basis and subject to availability.

Our auto club order programs are scheduled to mail out within 3 business days of your order being placed. If you cancel your order three days prior to your card being processed, we will honor the cancellation. If you have not cancelled your order within three days, your order might process, per our customer happiness pledge you are then able to return it if it is still in its original form when received and you will be responsible for the shipping costs back. Your refund will be minus the shipping costs and you are allotted to try/open only one package.

All Zenziva products and services displayed at the Site are available only via online request in the United States while supplies last. Zenziva Living does not ship internationally. In the case of international deliveries via third- party services, Zenziva Living shall not be responsible or be held liable for delivery or use of the products once Zenziva Living has delivered to specified U.S. destination.

PAYMENTS, BILLING AND PROMOTIONS 

Payment is due upon purchasing your Zenziva Living product or service. By providing a credit card or other payment method that we accept, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your auto club order or other purchase (including any applicable taxes and other charges) (collectively, as applicable, an “order”). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled. You must resolve any payment method problems before we proceed with your order. If you want to change or update your payment method information, you can do so at any time by logging into your account. If a payment is not successfully settled and you do not edit your payment method information or cancel your auto club order, you remain responsible for any uncollected amounts and authorize us to continue billing the payment method, as it may be updated. You acknowledge that the amount billed may vary due to promotional offers, preferences you select, changes you make to your auto club order, or changes in applicable taxes or other charges, and you authorize us (or our third party-payment processor) to charge your payment method for the corresponding amount.

By signing up for our chocolate scrub club auto order, you acknowledge and authorize Zenziva Living to collect, save, and charge your provided payment method for future transactions on your account regarding your subscription. 

PROMOTIONS, REFERRALS, AND DISCOUNTS

If you are using a promotion or a discount code, please enter it at checkout to receive an immediate discount. Only one promotion or discount code may be used per order. Promotion or discount codes may be used on already discounted programs, however we reserve the right to cease this practice at any time without notice. If you are using a discount code on a auto club order, once the first month of the auto club order ends, we (or our third-party payment processor) will begin billing your designated payment method on a recurring basis for the non-discounted price of your monthly auto club order (plus any applicable taxes and other charges) for as long as your auto club order continues, unless you cancel your auto club order prior to the cutoff date for any months of your auto club order beyond the discounted month. Instructions for cancelling your auto club order are described in the “Cancellation of Auto Club Order” section below. Please note that you will not receive a notice from us that the discounted month has ended, or that the full-priced portion of your auto club order has begun. Holiday and other special promotions may, at the option of Zenziva Living, carry specific terms and conditions, and we reserve the right to create, amend, and enforce said terms, conditions, and restrictions.

Our friend referral program grants you a free scrub and one for the friend that you refer. This bonus scrub will only be included in the following order you place. You both have to spell out each others names correctly when prompted on placing your order AND THAN your bonus scrub will each be included in your order for the next month. There are no exceptions. 

CONTINUOUS SUBSCRIPTIONS

WHEN YOU REGISTER FOR A CHOCOLATE SCRUB SUBSCRIPTION (AUTO CLUB ORDER), YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT (A) ZENZIVA LIVING (OR OUR THIRD-PARTY PAYMENT PROCESSOR) IS AUTHORIZED TO CHARGE YOU ON A MONTHLY BASIS FOR YOUR CHOCOLATE SCRUB CLUB SUBSCRIPTION (AUTO CLUB ORDER) (IN ADDITION TO ANY APPLICABLE TAXES AND OTHER CHARGES) FOR AS LONG AS YOUR CHOCOLATE SCRUB CLUB SUBSCRIPTION (AUTO CLUB ORDER) CONTINUES, (B) THE AMOUNT YOU ARE CHARGED AND THE NUMBER OF SCRUBS YOU RECEIVE EACH WEEK MAY VARY DEPENDING ON THE PREFERENCES YOU SELECT, AND (C) YOUR CHOCOLATE SCRUB SUBSCRIPTION (AUTO CLUB ORDER) IS CONTINUOUS UNTIL YOU CANCEL IT OR WE SUSPEND OR STOP PROVIDING ACCESS TO THE SITES OR PRODUCTS IN ACCORDANCE WITH THESE TERMS. YOU HAVE TO CANCEL YOUR SUBSCRIPTION (AUTO CLUB ORDER) AND START A NEW ONE IF YOU WOULD LIKE TO CHANGE YOUR QUANTITY OF SCRUBS FROM 4 TO 8 TO 12 AT ANY TIME. THERE WILL BE NO EMAIL REMINDERS OF YOUR MONTHLY CHARGE AT THIS TIME

CANCELLATION OF AUTO CLUB ORDER

YOU MAY CANCEL YOUR SUBSCRIPTION (AUTO CLUB ORDER)  AT ANY TIME BY LOGGING IN TO YOUR ACCOUNT AND CANCELING YOUR ORDER AT WWW.ZENZIVALIVING.COM YOU CAN CANCEL YOUR NEXT MONTH’S ORDER UP TO THREE DAYS BEFORE AND RETURN IT IF YOU DO NOT MAKE IT IN TIME, YOU ARE RESPONSIBLE FOR SHIPPING BACK, YOUR REFUND WILL BE MINUS OUR SHIPPING COSTS.

SHIPPING, HANDLING, AND DELIVERY

You agree to pay any shipping, handling, and delivery charges shown at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate these charges from time to time, but we will provide notice of the charges applicable to you before you make your purchase. Generally, shipping and delivery are handled by a third party courier. When you purchase products from Zenziva Living, shipping times shown on the sites are estimates only. Actual delivery dates and times may vary. You agree that you will not obtain, or direct shipment of, a product for export.

Our shipping carrier at this time is USPS, international shipping is not available.

RETURNS, REPLACEMENTS, REFUNDS, AND CREDITS

If issued, a refund may take 3-5 business days to show up, depending on which bank you use. If you have any questions regarding the replacement, refund, and credit logistics, please reach out to us for help.

Refunds will not be issued for delays that are the result of factors outside USPS control, including but not limited to weather, traffic, and unexpected events as they relate to our delivery partners.

***YOU EXPRESSLY AGREE THAT YOUR USE OR INABILITY TO USE THE CHOCOLATE SCRUB AND THE CLUB IS AT YOUR SOLE RISK. By purchasing our products and services, you accept, agree and understand that you are fully responsible for your progress and results from your participation and that we offer no representations, warranties or guarantees verbally or in writing. You alone are responsible for your actions and results in life which are dependent on personal factors including, but not necessarily limited to, your skill, knowledge, ability, and dedication to the practice, just to name a few. You also understand that any testimonials or endorsements by our customers or audience represented on our programs, websites, content, landing pages, sales pages or offerings have not been scientifically evaluated by us and the results experienced by individuals may vary significantly. Any statements outlined on our websites, programs, content and offerings are simply our opinion and thus are not guarantees or promises of actual performance. We offer no professional legal, medical, or psychological advice.

When addressing matters that can happen as a result of using our websites, videos, newsletters, programs or other content, we’ve taken every effort to ensure that we accurately represent our club and self love tools and their ability to help you accept and love your body. However, Zenziva Living does not guarantee that you will get any results using any of our ideas, tools, strategies or recommendations, and nothing on our sites is a promise or guarantee to you.